Frequently Asked Questions

We've shared some of our most frequently asked questions regarding the background verification checking process to help you out!

FAQ

If you have a diploma and above qualification from an institution not found in the application form’s drop-down list of the Ministry of Manpower Singapore, you will be required to submit the verification proof from a global verification agency to ensure the qualification is genuine and was awarded by an accredited institution. Please refer to Ministry of Manpower Singapore - I have been asked to submit a verification proof, what are the requirements for it?.

You are required to apply for an Education Verification for any Education record that is not listed on the SG MOM website when applying for an Employment Pass.

Company is eligible to conduct the verification on behalf of the candidate, please apply using the “Company Application Process”.

We accept online payment by one of the credit cards below:

  • Visa
  • MasterCard
  • JCB
  • China Union Pay

If you are unable to use any of the above payment methods, please contact Mom@cisive.com and our MOM Screening Manager will be in touch with you shortly.

You are required to Agree and Sign the “Letter of Authorisation” to consent the disclosure of personal and education details to Cisive to conduct verification as part of the Employment Pass Application process of the Ministry of Manpower Singapore.

The standard turnaround time is 15 business days from the receipt of payment and all required documentation. If your Educational Institute is located in India or China, the Education Check may take longer.

Once the verification process has been completed, Cisive will send an email notification to your email address provided during the initial online submission. You can download the final report in PDF format on the portal with your login credentials.

The verification usually takes 15 business days. If your Educational Institute is located in India or China, the Education Check may take longer. The turnaround time is dependent on the responsiveness of the Educational Institute, the results will be available as soon as we receive the verification.

Due to current Covid-19 restrictions in some countries, it may not be possible to complete the verification within the stipulated timeframe due to government closures of educational institutions.

Any additional fees charged by universities, professional institutions, or third parties will be payable in addition to the verification fee (additional fees can range from SGD 1).

Cisive will be unable to proceed with the verification if you are not paying the additional fees as they are charged by universities, professional institutions or third parties. Any verification fee charged will not be refunded.

Some of the institutions do not accept electronic signature. Thus, we will send an email to request for a wet ink signature of the Letter of Authorisation to proceed with the verification.

You are required to upload and submit the report to the Ministry of Manpower Singapore directly.

All submitted information, documents, and verification results are handled in strictest confidence. The Ministry of Manpower Singapore may contact you or Cisive for further clarifications on the verification results. Cisive will not share any verification results to any other external parties.

No, Cisive only takes part in verifying whether your Education Qualifications are genuine and were awarded by accredited institutions.

Employment Pass Application and Work Pass are handled by the Ministry of Manpower Singapore.

Yes, due to uncontrollable geo-political condition in Myanmar, please expect delays for verification. We cannot assure any turnaround time for the verification; Hence initiate them accordingly

Still have questions?

If you cannot find the answer of your question, please fill in the query form below and our Screening Manager will be in touch with you shortly.